jiliboss Privacy Policy

1. Information We Collect

When you register an account with jiliboss, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and compliant gaming experience. The types of information we collect include your full name, date of birth, residential address in the Philippines, email address, and mobile number. We may also collect a copy of a valid government-issued ID and proof of address when required for identity verification under applicable Philippine regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including your preferred payment method, transaction history, and deposit and withdrawal records — is also collected and stored securely to facilitate financial transactions on the platform.

We collect information directly from you when you fill in registration forms, contact our support team, respond to surveys, or participate in promotions. We may also receive information about you from third-party identity verification providers and payment processors that we work with to deliver our services. All information collected is limited to what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for regulatory compliance and account security. If you choose not to provide certain information, we may be unable to create or maintain your account or process your transactions. We encourage you to keep your account information accurate and up to date at all times.

2. How We Use Your Information

jiliboss uses the personal information we collect to operate, maintain, and improve the platform for Filipino players. Your information is used to create and manage your account, verify your identity, process deposits and withdrawals, and communicate with you about your account activity. We use your contact details to send you important service notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given your consent, we may also use your contact information to send you promotional offers, bonus notifications, and platform updates relevant to your interests as a player in the Philippines. You can withdraw your consent to marketing communications at any time by contacting [email protected].

We use technical and behavioural data collected during your sessions to monitor platform performance, detect and prevent fraud, identify unusual account activity, and ensure the security and integrity of the platform. This data also helps us understand how players use the platform so that we can improve navigation, game availability, and the overall mobile experience. We may use your information to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. We do not use your personal information to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any profiling we carry out is limited to improving your experience on the platform and ensuring compliance with applicable regulations.

3. Sharing & Disclosure

jiliboss does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only with trusted service providers who assist us in operating the platform, processing payments, verifying identities, and delivering customer support — and only to the extent necessary for those purposes. All third-party service providers we work with are required to handle your information securely and in accordance with applicable data protection standards. We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jiliboss, our players, or the public. In the event that jiliboss undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the relevant successor entity, subject to the same privacy protections described in this policy.

We may share aggregated or anonymised data — which cannot reasonably be used to identify you — with analytics partners, industry bodies, or for research purposes. When we share your information with payment processors to facilitate deposits and withdrawals, those processors are bound by their own privacy and security obligations and are not permitted to use your data for any purpose other than completing the transaction. We will always inform you of any material changes to the categories of third parties with whom we share your information by updating this Privacy Policy and notifying you via your registered email address where appropriate. If you have questions about specific third parties we work with, please contact us at [email protected].

4. Data Security

jiliboss takes the security of your personal information seriously and implements a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include the use of encryption for data transmitted between your device and our servers, secure storage of sensitive account information, access controls that limit who within our organisation can view your personal data, and regular security assessments of our systems and processes. We require all staff who handle personal data to undergo appropriate training and to adhere to strict confidentiality obligations. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.

If you suspect that your account has been accessed without your authorisation, or if you believe your personal information has been compromised, please contact our support team immediately at [email protected] so that we can take prompt action to secure your account. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliboss will notify the relevant Philippine regulatory authorities and affected players in accordance with applicable legal requirements. We continuously review and update our security practices to address emerging threats and to maintain the trust of our players across the Philippines.

5. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and financial record-keeping requirements. In general, account and transaction records are retained for a minimum of five years following account closure, unless a longer retention period is required by law. After the applicable retention period has expired, your personal information will be securely deleted or anonymised so that it can no longer be linked to you. If you request the closure of your account, we will process your request promptly, but please be aware that we may be required to retain certain information for the legally mandated retention period even after your account is closed. For questions about how long specific categories of your data are retained, please contact [email protected].

6. Your Rights

As a player registered with jiliboss in the Philippines, you have rights in relation to your personal information under applicable Philippine data protection law. You have the right to access the personal information we hold about you, to request correction of any inaccurate or incomplete data, and to request the deletion of your personal information where we no longer have a lawful basis for retaining it. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, please submit a written request to [email protected], including your full name and registered email address so that we can verify your identity before processing your request.

We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable legal requirements. Please note that some rights may be subject to limitations — for example, we may be unable to delete information that we are legally required to retain, or that is necessary to resolve a dispute or enforce our terms. If you are not satisfied with how we have handled your personal information or responded to your request, you have the right to lodge a complaint with the relevant Philippine data protection authority. We take all privacy complaints seriously and will work with you to resolve any concerns as quickly as possible.

7. Cookies & Tracking

jiliboss uses cookies and similar tracking technologies on our platform to ensure it functions correctly, to remember your preferences, and to analyse how players use the site so that we can continue to improve the experience. Essential cookies are necessary for the platform to operate and cannot be disabled — these include cookies that maintain your login session and remember your language or region settings. We may also use analytics cookies to collect aggregated information about how players navigate the platform, which pages are most visited, and where technical issues occur. These analytics cookies help us identify areas for improvement and ensure the platform performs well on mobile devices commonly used by players in the Philippines. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform.

We do not use cookies or tracking technologies to serve third-party advertising on the jiliboss platform, and we do not share cookie data with advertising networks. Any tracking we carry out is limited to improving platform performance, ensuring security, and understanding how our players use the service. For more information about the specific cookies we use and how to manage them, please contact [email protected]. By continuing to use the jiliboss platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

8. Changes to This Policy

jiliboss may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws and regulations, or the services we offer. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the jiliboss platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, please stop using the platform and contact [email protected] to arrange account closure.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiliboss handles your personal information, please contact our support team at [email protected]. You can also find answers to common questions on our FAQ page. For information about responsible gaming tools and resources available to players in the Philippines, please visit our Responsible Gaming page. For the full terms that govern your use of the platform, please read our Terms and Conditions.